PC/Laptop repair

Frequently Asked Questions

Before you pop into our office with your computer you may want to read through these most frequently asked questions.


Frequently Asked Questions

We carry out most of the computer and laptop repair at our studio workshop located in GATESHEAD, HIGH STREET (at COLORPEAK studio).

We do not offer collections services or home call-outs.

We provide 30-day warranty coverage for all repairs. All spare computer parts are also covered by a manufacturer’s warranty (12 months on average).
We’re open Mon-Fri from 10:30AM till 6PM, however, should you find yourself in an emergency situation, please contact us, and we will do our best to arrange a visit the same day after hours. Evenings until 9 PM, including weekends and bank holidays!
Do I pay after or before the job?

You pay after. We value full transparency of our repair services. There are no hidden charges for PC and laptop repair. Additional costs for PC replacement parts may apply only if necessary for the successful repair. Before we carry out the work, we will make sure to inform you on all necessary repair actions and costs including parts if we need to replace any.

If you bring your broken PC/laptop/computer to our shop, we will check it for FREE.

See also the “No Fix – No Fee” policy below.

What if the device breaks the following day/week again? Will you be charging me repeatedly?
As per our No Fix – No Fee policy we will come back immediately and continue to work on the particular problem until completion for no extra charge. We will also ensure to our best abilities the issue does not reoccur.
However, if we identify the fault is unrelated to the previous PC/laptop repair (e.g. we’ve removed a virus, and now you called out for the screen fix), we will charge you for a new diagnosis or repairs carried out.
What happens if you are unable to repair my equipment? What if I am not happy with the outcome?
We operate on “No Fix – No Fee” policy. If we’ve diagnosed the fault and communicated to you that we will attempt the repair, yet we were unable to offer a satisfactory resolution or the problem is out of our Services scope, you will not be charged for the call-out or the diagnosis (if applicable). If you are unhappy with the repair and there is a reason to that, we offer 100% money-back guarantee.
It is paramount for us that you are fully satisfied with the entire experience.

Slow laptop or over heating problems? We can fix that!

We Make Security & Privacy One of Our Top Priorities

Our Services

Save £200 easy! With our speedy computer repairs we will make your machine work smoothly and securely for couple of more years.

Manual damage

Cracked laptop screens, broken keyboards & touch pads, damaged drives. If it's broken, IT Fix Direct can fix it, just name it.

Secure Backups

No matter what the issue is we will backup your data so you don't have to worry all your hard work has been lost.

Safe & Secure

Is your computer infected with viruses and malware? Don't worry, we can clean it up in no time so you can safely shop online again.

Fix & Repair

Is your laptop shutting down? Perhaps the fun runs loud and laptop is overheating? If your laptop is slowing down or your internet, WiFi or printer lost the connection, bring your computer to our office for a free, no obligation diagnosis and quote.

IT Fix Direct

Satisfaction Guaranteed

30 Day Warranty on all repairs

We want to make sure that you are happy with our service therefore we offer 30 day warranty on IT Fix Direct services.

No Fix no Fee

If we can't fix your computer we won't charge you for the repair. Simple as that!

IT Fix Direct

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Opening Hours

Mon-Fri | 10:30AM-6PM
Sat- Sun | Closed
For emergencies outside of working hours, call or text 07411 252 958

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